Reservations Terms & Conditions

Guarantee / Payment / Cancellations Policy

TERMS AND CONDITIONS 

All Rates are per room and include Full English Breakfast.  

Discount Vouchers are based on the accommodation rate only.  Extras are excluded.
100% of the booking is taken from your credit card when booking on this website.
The original credit card or a signed letter from the credit card holder with a copy of the credit card as well as ID/Passport and Proof of Residence from the cardholder will be asked for upon arrival at the hotel.

Check in time is from 14H00 and check out time is by 10H00.

Room numbers are allocated on the day of arrival, therefore specific room numbers cannot be guaranteed.  

We do not allow smoking in any of the bedrooms. Smoking is only permitted outside on the balcony, should your room have a balcony.  As this is a licensed premises, no food or alcohol is allowed to be brought into the hotel.  We do have, room service, a restaurant and bar available to purchase food or alcohol from.  Gentlemen are required to wear long pants when having dinner in our Versailles Restaurant.

Parking Available on Check-in only. We do not reserve parking in advance.  There is a height restriction of 1.85 meters and the cost of parking is R65 per day

An extra bed in our Four Sleeper, Family Room, Paraplegic Room and Executive Suite is possible at an extra cost of R200 per day.

CANCELLATION AND NO SHOWS:

Individuals:

Should this reservation be cancelled within 14 days prior to arrival, 100% of the deposit paid will be charged. If cancelled more than 14 days prior to a 10% admin fee will be charged on the refunded deposit paid. In the event of a no-show, 100% of the total stay will be charged. All refunds need to be requested in writing. No cash refunds will be permitted.

Groups:

Should this reservation be cancelled less than 14 days prior to arrival, 100% of the total stay will be charged. If cancelled more than 14 days prior to arrival, 50% of the total stay will be charged. In the event of a no-show, 100% of the total stay will be charged. All refunds need to be requested in writing. No cash refunds will be permitted.

Blue Waters Conditions of stay or visit:  Conditions of stay or visit ("Conditions") these conditions apply to guest who are consumers in terms of the Consumer Protection Act, 2008 ("CPA").Any provisions of these conditions which may:

(1) Limit the risk and liability of Blue Waters Hotel ("the hotel") or a third party;

(2) Create the risk of liability for the guest;

(3) Compel the guest to indemnify the Hotel or a third party; or

(4) Serve as acknowledgement of fact by the guest, and indicated in bold text and your attention is drawn specifically to such provisions.  These provisions.  These provisions are important and you should read them and ensure that you understand what they mean.  If you do not understand

anything contained in these provisions, please speak to a manager of the Hotel, who will explain them to you and answer any questions that you may have.

(5)  Unpaid accounts are subject to interest.  Interest and Collection fees and costs may be charged at maximum legally allowable rates on overdue accounts.

(6)  Damages to rooms or hotel property and any outstanding payments due will be deducted from the guests credit card we have pre-authorised.

  1. Accommodation is provided on a cash basis.  Your account must therefore be settled in full on arrival.  You are responsible for payment for the full period reserved, even if your stay is cut short for any reason whatsoever.  In the event of the account not being settled for any reason whatsoever, you hereby hold yourself personally responsible for all costs of whatsoever nature relating to your accommodation at the hotel. You also agree to pay all legal fees incurred as a result of failure to pay your account when it's due for payment.

  2. No animals, food or beverages of any kind may be brought onto the premises of the Hotel ("Premises").

  3. The hotel has a dress code and gentlemen are required to wear long pants when having dinner at the Versailles Restaurant.  You agree to bound by this at all times.

  4. All rooms in the Hotel are non-smoking.  You will be liable for a fine of R500 if you are found smoking in any non-smoking area on the premises.

  5.  All rooms in the Hotel contain electronic safes.  All use of these safes in entirely at your own risk.  Please take note of the disclaimer and indemnity provisions set out below.

  6. All vehicles are parked on the Premises at your own risk, Please take note of the disclaimer and indemnity provisions set out below.

  7. No Guest may have visitors that are not residence of the Blue Waters Hotel after 10pm.

  8. The Hotel has the right to request deposits in advance to secure your stay.  In the event that you cancel any reservation with the Hotel, the Hotel will be entitled to charge reasonable cancellation fee, the amount of which will be dependent upon the length of notice of cancellation provided by you and the Hotel's ability to secure alternative guests for the room reserved for you.

  9. Disclaimers
    1. The use of the Hotel is entirely at your own risk and you assume full responsibility for any risk or loss to person or property resulting from your stay at the Hotel and our use of the Premises and the Hotel's facilities.

    2. The Hotel and its employees, directors, officers and /or agents disclaim liability for any damage, loss or liability of whatsoever nature, whether direct, indirect  or consequential in nature, arising out of or in

      connection with access to or use of the 
      Hotel, Premises or any facilities provided by the Hotel, unless provided by law.

  10. Indemnity
    1. You hereby indemnify the hotel and its employees, directors, officers and /or agents against any loss claims or damage of whatsoever nature which may be suffered by yourself and or any third party arising in anyway from your stay at the Hotel or use of the premises or any of the facilities.

What Our Customers Say

Gary and I would like to thank you so much for making our wedding day a fairy tale wedding.  It was so well organised and the catering and … read more
Gary and Kerry
Hi,

A big thank you to all Blue Waters Hotel staff for their awesome hospitality during my stay. It was great to see old and new faces and that … read more
Santa
thank all at blue waters hotel for making our weekend a pleasant one,keep up the good SERVICE you are providing.
Zanele Dube
We stayed in the hotel from the 4/11/12 to the 09/11/12 and what a pleasant surprise to hear that we have been upgraded to a suite as this was our 1 … read more
Monique Millward
Thank you for the excellent service that that was given to us on Nirvan's birthday. The entire staff of Blue Waters was magical from start to … read more
Ms Kishore
Our event was undoubtedly a success! I cannot thank you enough for helping us out at such short notice.

The venue was beautiful, the food was … read more
Trish - The Nielsen Company SA
I have, over the past few years, been a guest at a few Durban hotels but I can say without a doubt that the service and professionalism at the Blue … read more
R Mudliar
Thank you for a fantastic evening. You can feel proud of a job well done. No problems, nothing. The compliments came flying to me that the venue … read more
Ingrid Branch Manager ABSA BANK La Lucia
I enjoyed my stay at the Blue Water. Stayed in Room 1712 with a wonderful view of the South and East Africa (Indian) Ocean. I felt at home while away … read more
Livison Mutekede
Thank you for the wonderful reception and the effort put into making my reception look as i wanted. It was great. The food was absolutely divine and … read more
Sonya Collins
On behalf of all who attended, please accept our sincere thanks for a wonderful occasion. From the start of negotiations to the end, everything was … read more
Warren and Kim
Good Morning Lechelle,

Choosing a wedding coordinator is probably one of the most difficult decisions to make.
I could not have asked for anyone … read more
Carol
I would like to express my sincere thanks to you and your staff for a very efficiently organised function.

From the service to the food, I can … read more
Keith Demmer
I just wanted to say thank you for your hospitality yesterday. The meal was delicious. The starters were very good and so was the sushi. The sole … read more
Diane IMPERIAL NISSAN
Morne and I thank all your staff for all your hard work with our wedding. Our friends and family are still talking about how great the service and … read more
Toni Smith
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