Reservations Terms & Conditions

Guarantee / Payment / Cancellations Policy

TERMS AND CONDITIONS 

All Rates are per room and include Full English Breakfast.

Discount Vouchers are based on the accommodation rate only. Extras are excluded.
100% of the booking is taken from your credit card when booking on this website.
The original credit card or a signed letter from the credit card holder with a copy of the credit card as well as ID/Passport and Proof of Residence from the cardholder will be asked for upon arrival at the hotel.

Check in time is from 14H00 and check out time is by 10H00.

Room numbers are allocated on the day of arrival, therefore specific room numbers cannot be guaranteed.

We do not allow smoking in any of the bedrooms. Smoking is only permitted outside on the balcony, should your room have a balcony. As this is a licensed premises, no food or alcohol is allowed to be brought into the hotel. We do have, room service, a restaurant and bar available to purchase food or alcohol from. Gentlemen are required to wear long pants when having dinner in our Versailles Restaurant.

Parking Available on Check-in only. We do not reserve parking in advance. There is a height restriction of 1.85 meters and the cost of parking is R95 per day

An extra bed in our Four Sleeper, Family Room, Paraplegic Room and Executive Suite is possible at an extra cost of R200 per day.

CANCELLATION AND NO SHOWS:

Individuals:

Should this reservation be cancelled within 14 days prior to arrival, 100% of the deposit paid will be charged. If cancelled more than 14 days prior to a 10% admin fee will be charged on the refunded deposit paid. In the event of a no-show, 100% of the total stay will be charged. All refunds need to be requested in writing. No cash refunds will be permitted.

Groups:

Should this reservation be cancelled less than 14 days prior to arrival, 100% of the total stay will be charged. If cancelled more than 14 days prior to arrival, 50% of the total stay will be charged. In the event of a no-show, 100% of the total stay will be charged. All refunds need to be requested in writing. No cash refunds will be permitted.

Blue Waters Conditions of stay or visit:  Conditions of stay or visit ("Conditions") these conditions apply to guest who are consumers in terms of the Consumer Protection Act, 2008 ("CPA").Any provisions of these conditions which may:

(1) Limit the risk and liability of Blue Waters Hotel ("the hotel") or a third party;

(2) Create the risk of liability for the guest;

(3) Compel the guest to indemnify the Hotel or a third party; or

(4) Serve as acknowledgement of fact by the guest, and indicated in bold text and your attention is drawn specifically to such provisions.  These provisions.  These provisions are important and you should read them and ensure that you understand what they mean.  If you do not understand

anything contained in these provisions, please speak to a manager of the Hotel, who will explain them to you and answer any questions that you may have.

(5)  Unpaid accounts are subject to interest.  Interest and Collection fees and costs may be charged at maximum legally allowable rates on overdue accounts.

(6)  Damages to rooms or hotel property and any outstanding payments due will be deducted from the guests credit card we have pre-authorised.

  1. Accommodation is provided on a cash basis.  Your account must therefore be settled in full on arrival.  You are responsible for payment for the full period reserved, even if your stay is cut short for any reason whatsoever.  In the event of the account not being settled for any reason whatsoever, you hereby hold yourself personally responsible for all costs of whatsoever nature relating to your accommodation at the hotel. You also agree to pay all legal fees incurred as a result of failure to pay your account when it's due for payment.

  2. No animals, food or beverages of any kind may be brought onto the premises of the Hotel ("Premises").

  3. The hotel has a dress code and gentlemen are required to wear long pants when having dinner at the Versailles Restaurant.  You agree to bound by this at all times.

  4. All rooms in the Hotel are non-smoking.  You will be liable for a fine of R500 if you are found smoking in any non-smoking area on the premises.

  5.  All rooms in the Hotel contain electronic safes.  All use of these safes in entirely at your own risk.  Please take note of the disclaimer and indemnity provisions set out below.

  6. All vehicles are parked on the Premises at your own risk, Please take note of the disclaimer and indemnity provisions set out below.

  7. No Guest may have visitors that are not residence of the Blue Waters Hotel after 10pm.

  8. The Hotel has the right to request deposits in advance to secure your stay.  In the event that you cancel any reservation with the Hotel, the Hotel will be entitled to charge reasonable cancellation fee, the amount of which will be dependent upon the length of notice of cancellation provided by you and the Hotel's ability to secure alternative guests for the room reserved for you.

  9. Disclaimers
    1. The use of the Hotel is entirely at your own risk and you assume full responsibility for any risk or loss to person or property resulting from your stay at the Hotel and our use of the Premises and the Hotel's facilities.

    2. The Hotel and its employees, directors, officers and /or agents disclaim liability for any damage, loss or liability of whatsoever nature, whether direct, indirect  or consequential in nature, arising out of or in

      connection with access to or use of the 
      Hotel, Premises or any facilities provided by the Hotel, unless provided by law.

  10. Indemnity
    1. You hereby indemnify the hotel and its employees, directors, officers and /or agents against any loss claims or damage of whatsoever nature which may be suffered by yourself and or any third party arising in anyway from your stay at the Hotel or use of the premises or any of the facilities.

What Our Customers Say

I can't book another place, Blue Waters is very warm and my kids vote for it all the way.... Thanks for your hospitality from the Reception, … read more
Nonto
We would like to thank you for ensuring that all was in order for the wedding and literally exceeding our expectations. The pool deck looked … read more
Stacey Jacobs
I would like to express my sincere thanks to you and your staff for a very efficiently organised function.

From the service to the food, I can … read more
Keith Demmer
Just want to say a big THANK YOU for the wonderful wedding reception held on 18 December 2010.
It turned out to be a great evening with so much … read more
Benita & Werner
Hi, I attended Clyde and Tanita McCarthy's Wedding on Saturday the 10th September, 2011. I was so impressed with everything that you did for … read more
Mrs. Joy Miller
I just want to thank you and your team for your excellent service and help in every way.
Without doubt we will make use of your venue and services … read more
Prof Ignatius G.P. Gous
I enjoyed my stay at the Blue Water. Stayed in Room 1712 with a wonderful view of the South and East Africa (Indian) Ocean. I felt at home while away … read more
Livison Mutekede
Thanks very much for the most efficient attention and service in putting this 75th party together. Everything worked like clockwork and the party was … read more
TRUDY & ROB
I just wanted to say thank you for your hospitality yesterday. The meal was delicious. The starters were very good and so was the sushi. The sole … read more
Diane IMPERIAL NISSAN
I booked four rooms for 4 couples from 08 August 2012 to 11 August 2012 and believe me, we had a brilliant time with Blue waters hotel, perfect … read more
Patience Shilowa
I must thank you all for a job well done. Our function was enjoyed by all. The food was excellent and the tables looked stunning. The DJ kept the … read more
Amanda Slabbert
I would just like to take this opportunity to thank you for making my wedding day so special, you were absolutely great, you went out of your way to … read more
Jacqui and Joey
I have, over the past few years, been a guest at a few Durban hotels but I can say without a doubt that the service and professionalism at the Blue … read more
R Mudliar
we stayed at the hotel on the 28 august to the 30 august 2011 and we had a wondrfull time thank you and your staff
martha thandiwe swats
Thank you for organising such an elegant event. We thoroughly enjoyed ourselves, the DJ was GREAT and the food was fabulous! We really appreciate … read more
Nikki Ramphal
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